The Next-Gen Customer Experience in Cloud – From Self-Service to AI-Driven Support
Executive Summary Cloud services have become a commodity, but customer experience (CX) is what separates leaders from laggards. End-users expect cloud platforms to be as intuitive as consumer apps—fast provisioning, transparent billing, instant support, and personalized interactions. This whitepaper explores the evolution of CX in cloud services—from basic self-service portals to AI-driven operations—and how providers … Read more