Background
A large web hosting company was facing high volumes of customer support requests. Most tickets revolved around routine tasks such as creating virtual machines, scaling resources, and monitoring usage. This not only increased support costs but also slowed down customer response times. The company wanted a way to leverage AI in cloud operations to simplify processes and improve customer satisfaction.
Challenge
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Rising number of support tickets for common VM operations.
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Customers demanded faster, self-service cloud automation.
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Support teams were spending valuable time on repetitive tasks instead of complex issues.
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No intelligent alerts for resource monitoring (CPU, RAM, storage usage).
Solution: StackAI – AI-Driven Cloud Automation
The hosting company implemented Stack Console’s StackAI, an AI-powered assistant built for cloud providers.
Key capabilities delivered:
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AI Chatbot for Cloud Operations: Customers created VMs using natural language commands (e.g., “Create a virtual machine with 4GB RAM and 100GB disk”).
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Intelligent Triggers & Alerts: Automated notifications when VM resources (RAM, CPU, storage) exceeded thresholds.
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24/7 Self-Service Support: Customers solved issues instantly without opening a ticket.
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Integrated Cloud Automation: StackAI worked seamlessly across orchestrators like Apache CloudStack, OpenStack, VMware, and Proxmox.
Results Achieved
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Support tickets reduced by 40% (placeholder metric).
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Faster customer onboarding with natural language VM creation.
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Improved customer satisfaction scores due to quicker issue resolution.
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Operational efficiency boosted as support staff focused on high-value tasks.
Key Takeaway
By adopting StackAI, the web hosting company transformed customer support into a self-service, AI-powered experience. With fewer tickets, faster VM provisioning, and intelligent resource monitoring, the provider delivered a superior cloud service while reducing operational costs.